Terms of sale

GENERAL TERMS OF SALE

1. Preamble

These General Terms and Conditions of Sale (GTCS) govern the contractual relationships between the micro-enterprise Etienne Herouard, operator of the website ap3x.eu (hereinafter "the Seller"), and any natural or legal person (hereinafter "the Client") wishing to make a purchase on the website ap3x.eu.

2. Scope of application

These General Terms and Conditions (GTC) apply to all orders placed on the site ap3x.eu. Any order implies the unconditional acceptance of these GTC by the Customer. The Seller reserves the right to modify the GTC at any time. The applicable GTC are those in effect on the date of the order.

3. Products and services

The site ap3x.eu offers personalized sports equipment. The Seller designs, manufactures the products, and ships them to the Client. The descriptions, photographs, and information presented on the site are provided for informational purposes. The Seller strives to ensure their accuracy but cannot be held responsible for any errors or omissions.

4. Price

The prices of the products are indicated in euros, all taxes included (TTC), excluding delivery charges. The Seller reserves the right to change the prices at any time, but the products will be billed based on the rates in effect at the time of order confirmation.

5. Order

The Client places an order online via the site ap3x.eu. Any order constitutes express acceptance of the prices, product descriptions, and these General Terms and Conditions. An order confirmation is sent by email to the Client.

Once the production of the model has started, the order can no longer be canceled or refunded.

The Seller reserves the right to refuse or cancel any order for legitimate reasons (for example: suspicion of fraud, payment issues, unavailability of a product).

6. Payment

Payment is made online using the following methods: credit card, PayPal, and Klarna.

Transactions are secured through up-to-date protection systems. In case of non-payment, the order will not be validated.

7. Delivery

The products are delivered to the address provided by the Customer at the time of the order. The delivery times, after validation of the mock-up, are 25 to 30 working days.

Delivery methods: Colissimo or Chronopost Relay.

Delivery charges: delivery is free for orders over €180. In case of delivery delays, the Customer is invited to contact customer service at: info@ap3x.eu.

8. Right of withdrawal

In accordance with Article L221-18 of the Consumer Code, the Customer has a period of 14 calendar days from the receipt of their order to exercise their right of withdrawal without having to provide reasons or pay penalties, except for personalized products.

Customized products are neither exchangeable nor refundable, except in the case of a design defect.

To exercise this right, the Client must notify their decision by email to info@ap3x.eu or via the withdrawal form available [link to the form].

Products must be returned in their original condition, complete and undamaged. Return shipping costs are the responsibility of the Customer. The return address is: 17 rue de l’Eglise, 85200 Saint Michel le Cloucq.

9. Warranty

The products benefit from the legal warranty of conformity (articles L217-4 and following of the Consumer Code) and the warranty against hidden defects (articles 1641 and following of the Civil Code).

In case of a defective or non-compliant product, the Customer may request a repair, a replacement, or a refund, according to the conditions provided by law.

10. Liability

The Seller cannot be held responsible for indirect damages that may occur during the purchase of the products. In the event of force majeure (strike, bad weather, etc.), the Seller cannot be held responsible for the delay or inability to deliver the products.

11. Personal data

The information collected during the order is processed in accordance with the regulations in force on the protection of personal data (GDPR). The Customer has the right to access, rectify, and delete their data. For any request, they can contact: info@ap3x.eu.

12. Disputes and applicable law

These General Terms and Conditions are subject to French law. In the event of a dispute, the parties agree to seek an amicable solution before initiating any legal proceedings.

Jurisdiction: The courts of the location of the Seller's registered office shall have exclusive jurisdiction, unless otherwise provided by law.

13. Contact

For any questions or complaints, the Customer can contact customer service:
- By email: info@ap3x.eu.