Terms of sale

GENERAL CONDITIONS OF SALE

1. Preamble

These General Terms and Conditions of Sale (GTC) govern the contractual relations between the micro-enterprise Etienne Herouard, operator of the ap3x.eu site (hereinafter "the Seller"), and any natural or legal person (hereinafter "the Customer") wishing to make a purchase on the ap3x.eu website.

2. Scope of application

These GTC apply to all orders placed on the ap3x.eu site. Any order implies the Customer's unconditional acceptance of these GTC. The Seller reserves the right to modify the GTC at any time. The applicable GTC are those in effect on the order date.

3. Products and services

The ap3x.eu site offers personalized sports equipment. The Seller designs, manufactures the products, and ships them to the Customer. Descriptions, photographs, and information presented on the site are provided for informational purposes. The Seller strives to ensure their accuracy but cannot be held responsible for errors or omissions.

4. Prices

Product prices are indicated in euros, all taxes included (TTC), excluding delivery fees. The Seller reserves the right to change prices at any time, but products will be invoiced based on the rates in effect at the time of order validation.

5. Order

The Customer places an order online via the ap3x.eu website. Any order implies express acceptance of prices, product descriptions, and these GTC. An order confirmation is sent by email to the Customer.

Once the mock-up creation has started, the order can no longer be canceled or refunded.

The Seller reserves the right to refuse or cancel any order for legitimate reasons (for example: suspicion of fraud, payment issues, product unavailability).

Size and fit:

The sizes offered are provided as a guideline via a detailed guide. It is the customer's responsibility to verify and accurately record their measurements.
The company cannot be held responsible in case of misinterpretation or incorrect entry of measurements by the customer.
Due to the customized and handcrafted nature of triathlon suits, slight adjustments may be necessary. This does not constitute a conformity defect.

Deadlines and specific events:

Manufacturing and delivery times are given as estimates. It is the customer's responsibility to anticipate their order sufficiently in case of planned use during a competition, a sporting event, or a personal deadline.
The company commits to respecting the announced deadlines within production constraints but cannot be held responsible for consequences of a deadline incompatible with a deadline not explicitly mentioned during the order.

6. Payment

Payment is made online via the following methods: credit card, PayPal, and Klarna.

Transactions are secured with up-to-date protection systems. In case of non-payment, the order will not be validated.

7. Delivery

Products are delivered to the address indicated by the Customer during the order. Delivery times, after validation of the proof, are 25 to 30 working days.

Delivery methods: Colissimo or Chronopost Relay.

Delivery fees: delivery is free for orders over €180. In case of delivery delay, the Customer is invited to contact customer service at: info@ap3x.eu.

8. Right of withdrawal

In accordance with article L221-18 of the Consumer Code, the Customer has a period of 14 calendar days from receipt of their order to exercise their right of withdrawal without having to justify reasons or pay penalties, except for personalized products.

Personalized products are neither exchangeable nor refundable, except in case of design defect.

To exercise this right, the Customer must notify their decision by email to info@ap3x.eu.

Products must be returned in their original condition, complete and undamaged. Return costs are the responsibility of the Customer. The return address is: 17 rue de l’Eglise, 85200 Saint Michel le Cloucq.

9. Warranty

The products benefit from the legal warranty of conformity (articles L217-4 and following of the Consumer Code) and the warranty against hidden defects (articles 1641 and following of the Civil Code).

In case of defective or non-compliant product, the Customer may request repair, replacement, or refund, according to the conditions provided by law.

10. Liability

The Seller cannot be held responsible for indirect damages that may occur during the purchase of products. In case of force majeure (strike, bad weather, etc.), the Seller cannot be held responsible for delays or the inability to deliver the products.

11. Personal data

The information collected during the order is processed in accordance with the current regulations on personal data protection (GDPR). The Customer has the right to access, rectify, and delete their data. For any request, they can contact: info@ap3x.eu.

12. Disputes and applicable law

These GTC are subject to French law. In case of dispute, the parties agree to seek an amicable solution before initiating any legal proceedings.

Jurisdiction: the courts within the jurisdiction of the Seller's registered office shall have exclusive competence, unless otherwise provided by law.

13. Contact

For any questions or complaints, the Customer can contact customer service:
- By email: info@ap3x.eu.